• Can’t open LinkedIn without being smothered with AI.

  • Even if you like it, you’re exhausted.

  • AI is good for small and discrete tasks - Helm Chart.

    • If you know what you look at, it is better.

  • Most popular AIs are known to hallucinate.

  • As a writer, you get mixed / negative feelings.

  • William Butler Yeats - there is no way we can go on longer - The Second Coming.

    • Surely some revelation is at hand.

  • Its the future and you’re suffering.

  • Don’t Talk to me about AI. I will kill myself.

  • On LinkedIn - what’s our AI strategy? - have we tried vibe coding?

  • How AI is transforming the future of SEO.

  • Using AI to use Vale rules or other style linting.

  • Ask yourself - what part of your job do you like the best?

    • Figure out how to save time on other stuff and spend time on what you enjoy.

  • Reactivity is the worst part of Docs writing.

    • No time to think about UX and just want to get features documented.

    • Want to be doing the intellectually satisfying part of their work.

  • Retrieval Augmented Generation - pointing a pre-trained AI model toward a different corpus.

    • Want to point toward another corpus.

  • Docs and Support Vendors - InKeep and Kapa.

  • kapa.ai - turn your docs into a reliable LLM chatbot.

  • Temporal - commercial open source project.

    • Ask AI button - takes you to the Kapa interface.

    • kapa.ai - uncertain - unsure about the answer is it giving and flags that.

  • Docs AI was implemented by a Support Engineer.

  • Some work is thoughtful, some is repetitive - Support Engineer

    • The computer is for driving new routes.

  • Support + Docs + Community want to work together at companies.

  • kapa.ai scrapes Discourse forum. Kapa is very citation-driven.

    • Does source analytics.

  • Good docs AI - Valid Citations - only and always.

    • Take an evaluation-centric approach to results.

    • Close the feedback loop - let the AI improve your docs in turn.

    • You should not have to simplify your docs for AI’s sake, don’t move away from best practices.

  • Support the vendors you trust.

  • Credibility is formed by consensus.

  • Rejecting new technology out of hand is not going to help.

  • Does not mean compromising on your work or your professionalism.

  • Kapa works with many AI models - rotate off results seeing in different context.

    • Not needing to chase ChatGPT revisions etc.

  • Nothing is more to Docs than context.

    • More than just copyediting.

    • Synthesising and locating concepts in existing knowledge is the best.

    • If I don’t trust the AI to provide good context, hate the AI. If you do trust, then it is good.

  • kapa.ai groups the questions together.

  • If you don’t explicitly say something doesn’t work, AI doesn’t infer.

  • The AI made more work for us - improve documents with actual analytical data.

  • Dostoevsky - The Double - AI is a 19th century problem and we’ve deal with this before.

  • AI is not only a Docs writing tool.

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